Return & Exchange Policy

At DecorByShan, we always aim to deliver your order safely and accurately. If you receive a damaged or incorrect product, we are here to help.

When Can You Request a Return or Exchange?

You can request a return or exchange if:

• The product arrives damaged or defective.
• You receive a different product from what you ordered.
• The product received does not match the item you selected in your order.

How to Request a Return

If you receive a damaged or incorrect item, please contact us as soon as possible after receiving your order.

To process your request, please provide:

• Your Order Number
• Clear photos or a short video showing the damaged or incorrect product
• A brief description of the issue

Our team will review your request and guide you through the return process.

Replacement

Once your return request is approved, we will arrange a replacement of the correct product and deliver it to you.

If the product you ordered is unavailable, we will contact you to discuss an appropriate alternative.

Important Note

Returns or exchanges are not accepted for change of mind, incorrect product selection, or personal preference.

The product must be returned in the condition in which it was received, along with its original packaging where applicable.

Our Commitment

Your satisfaction is important to us. We make every effort to ensure that you receive the correct product in good condition with every order.

For any return or exchange assistance, please contact our customer support team.